Introduction

This Privacy Policy contains important information about your personal data and how Tuagye handles it.

We take privacy seriously and are committed to protecting the data you share when you use the platform.

By using Tuagye, you trust us with your information, and this policy is meant to explain how that trust is handled in practice.

Information We Collect

Cookie Policy

Tuagye uses cookies and similar technologies to improve browsing experience and understand how the platform is used.

You can manage cookie preferences through your browser settings.

• Remember login state and preferences.
• Understand how the platform is used.
• Protect against fraudulent activity.
• Improve services using usage data.
• Support more personalized experiences.

How We Use Your Information

We use personal information for the following purposes:

• Processing and facilitating transactions between buyers and sellers.
• Verifying identity and reducing fraud.
• Providing customer support and resolving disputes.
• Improving services and overall user experience.
• Sending important service updates.
• Analyzing platform usage patterns.
• Detecting and preventing suspicious activity.
• Complying with legal obligations.
• Responding to inquiries and feedback.
• Investigating violations of our terms.

Data Retention

We retain information only for as long as necessary to provide services, maintain accounts, complete transactions, resolve disputes, comply with legal obligations, protect against fraud, and respond to user requests.

Different categories of data may be retained for different periods depending on the operational or legal need involved.

Data Security

We apply industry-standard security measures to protect user data, including:

• Encrypted data transmission.
• Secure data storage systems.
• Regular security assessments.
• Access controls and authentication.
• Security monitoring and threat detection.
• Security training for internal teams.
• Incident response procedures.

Data Sharing

We may share information with the following categories of recipients:

• Payment processors that support transactions.
• Identity verification services.
• Law enforcement where legally required.
• Platform partners who help deliver services.
• Professional advisors and auditors.
• Delivery or fulfillment partners.
• Customer support providers.

International Data Transfers

Where data is transferred across borders, Tuagye applies appropriate safeguards designed to protect personal information.

We aim to comply with applicable transfer requirements and security expectations when such transfers occur.

Your Rights

As a user, you may have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to certain kinds of processing.
• Export data in a portable format.
• Withdraw consent for optional processing.
• Complain to relevant data protection authorities.
• Opt out of marketing communications.
• Request more information about how your data is processed.

Children's Privacy

Tuagye is not intended for users under 18 years of age.

We do not knowingly collect information from children, and if we learn that such information has been collected, we will take steps to delete it.

Marketing Communications

We may send marketing communications where consent has been given.

Users can opt out at any time by changing account preferences, using unsubscribe links, or contacting support.

Third-Party Links

The platform may include links to third-party websites.

Tuagye is not responsible for the privacy practices of those external sites, and users should review the policies of any third-party service they visit.

Dispute Resolution

If you have concerns about our privacy practices, please contact us first so we can investigate and attempt to resolve the issue.

You also have the right to complain to a relevant data protection authority where applicable.

Contact Information

For privacy-related inquiries or to exercise your rights, please contact Tuagye using the details below.

Email: help@tuagye.com

WhatsApp: +233 509 2222 77

Customer Support: +233 509 2222 77

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

Where changes are significant, we may notify users through the platform or by email.

Continued use of the service after changes take effect means you accept the updated policy.